newlucky Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how newlucky collects, uses, and stores your information.
newlucky ("we", "our", or "the platform") takes your privacy very seriously. This Privacy Policy explains what information we collect when you register, log in, or use our services at newlucky.lat, how that information is used, and how your privacy is maintained.
By using this platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
Important: This Privacy Policy may change from time to time. For any significant changes, we will notify you by email or by displaying a notice on the platform.
What Information We Collect
newlucky collects various types of information in order to provide you with the best service. This information is divided into two main categories.
1.1 Information You Provide Directly
When you create an account on newlucky or use our services, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification (national ID card or passport)
- Login credentials (username and password — passwords are always stored in encrypted form)
1.2 Information Collected Automatically
When you browse our website, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the website and list of pages visited
- Login date, time, and geographic location (BST, UTC+6)
- Information collected through cookies and similar tracking technologies
- Transaction history and a summary of gaming activity
Age Verification: newlucky is for individuals aged 21 and above only. Age verification is mandatory at the time of registration. No information is collected from minors.
How Your Information Is Used
newlucky uses your personal information only for lawful and specific purposes. We do not use your information beyond the purposes described below.
2.1 Account Management and Identity Verification
Your information is used to manage your account properly, keep the login process secure, and prevent fraudulent activity.
2.2 Processing Financial Transactions
Payment information is used to process your deposits (minimum ৳100) and withdrawals (minimum ৳500). This information is protected through SSL encryption.
2.3 Customer Support
Your contact information is used to resolve any issues you have and to provide 24/7 live chat support.
2.4 Ensuring Responsible Gaming
Your gaming activity is monitored to identify unusual behavior, which helps ensure responsible gaming. This is done for your protection.
2.5 Promotional Communications
If you have given your consent, information about new bonus offers, tournaments, and special promotions may be sent to you by email. You may request to stop receiving these communications at any time.
- Notifications about special bonuses and offers
- Important messages about account security
- Notices of changes to platform policies
- Information about new games and features
Data Protection and Security Measures
newlucky takes the highest technical and administrative measures to keep your personal information secure. Our security framework consists of the following layers.
3.1 Technical Protection
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected through industry-standard SSL encryption.
- Data Encryption: Sensitive information stored on servers (passwords, payment details) is kept in encrypted form.
- Firewall Protection: Advanced firewall systems prevent unauthorized access.
- Regular Security Audits: Our systems are regularly tested by independent security experts.
3.2 Administrative Protection
Only authorized staff can access your personal information. They work under strict confidentiality agreements and receive regular training on data protection.
3.3 Response to Data Breaches
In the event of a data breach, we will notify affected users by email as quickly as possible and take the necessary remedial steps.
Password Security: Use a strong password to keep your account secure and never share it with anyone. Report any suspicious activity related to your password to us immediately.
Sharing Information with Third Parties
newlucky does not sell, rent, or share your personal information with third parties for commercial purposes. However, sharing information may be necessary in certain limited situations.
4.1 Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer services to complete financial transactions. These third parties handle information under their own privacy policies.
4.2 Technology Partners
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may access limited technical information to provide their services. They never collect or use your personally identifiable information.
4.3 Legal Obligations
Information may be disclosed when legally required to do so in response to a court order, legal process, or a valid request from a government authority.
4.4 Fraud Prevention
Information may be shared with relevant authorities as needed to prevent fraudulent activity, money laundering, or other illegal activity.
Cookies Policy
newlucky uses cookies to improve your experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functioning of the platform. Without these, the website will not work properly.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytics Cookies: Used to evaluate the performance of our website and improve the user experience.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.
Data Retention Period
newlucky stores your personal information only for as long as necessary.
- Active Account: All information is retained for as long as your account remains active.
- After Account Closure: Information required to meet legal and regulatory obligations may be retained for a defined period after account closure.
- Financial Transaction Records: Transaction records may need to be retained for an extended period in accordance with legal and financial regulations.
- Marketing Data: If you withdraw your consent, marketing communication data will be deleted immediately.
When information is no longer needed, we permanently delete it using secure methods.
Your Privacy Rights
As a newlucky user, you have the following rights over your personal information:
7.1 Right of Access
You may request a copy of the information collected from you. We will fulfill your request within a reasonable time.
7.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
7.5 Right to Withdraw Consent
You may withdraw consent given for marketing communications at any time. After withdrawal of consent, no further promotional messages will be sent to you.
Exercising Your Rights: To make any request regarding your privacy rights, email [email protected] or contact us via 24/7 live chat. We will endeavor to respond to your request within 30 business days.
Protection of Minors
newlucky is strictly for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.
If we are informed that a person under the age of 21 has registered on our platform, that account will be closed immediately and all associated information will be deleted.
If you believe that a minor is using our platform, please notify us by emailing [email protected].
Data Transfer and Storage
Your information is stored on our secure servers. Information may be processed on various servers as needed to provide the service. In all circumstances, we ensure that your information is protected in accordance with the standards described in this Privacy Policy.
When third-party service providers access your information, they may use it only for specified purposes and in accordance with our instructions.
Changes to This Policy
We may update this Privacy Policy from time to time. If any significant changes are made:
- A prominent notice will be displayed on the website
- Registered users will be sent details of the changes by email
- The "Last Updated" date at the top of the page will be changed
Continued use of the platform after the updated policy is published will be considered acceptance of the updated policy.
Privacy Contact
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us.
Email: [email protected]
Live Chat: 24 hours a day, 7 days a week — support available in Bengali
We will endeavor to process your request as quickly as possible and within a maximum of 30 business days.