newlucky Terms and Conditions

1 General Introduction and Consent

These terms and conditions ("Terms") form a legally binding agreement between the newlucky platform ("Platform", "Website", "we") and its users ("you", "member", "player"). By accessing newlucky.lat or registering an account, you are considered to have accepted all provisions of these Terms.

These Terms must be read together with the newlucky Privacy Policy and Responsible Gaming Policy. Together, these documents form the complete framework governing the relationship between us and you.

2 Eligibility and Registration

To register on the newlucky platform and use its services, you must meet the following eligibility requirements:

• You must be at least 21 (twenty-one) years of age.
• You must be a resident of a country where online gaming is legally permitted.
• You must confirm that you are of sound mind and are opening an account of your own free will.
• You must have a valid personal email address and mobile number.
• You must not be an employee of any organisation that has a business relationship with this platform.

2.1 Accuracy of Registration Information

The information you provide at registration — name, date of birth, contact details — must be completely accurate and your own. Providing false information is a serious breach of the Terms and may result in immediate account closure.

2.2 One Account Policy

Each individual may open only one account. Attempting to open multiple accounts under the same person's name or from the same device or network will result in all associated accounts being suspended, and any deposited funds may be forfeited.

3 Account Management

You are solely responsible for the security of your account. Your login credentials — username and password — must be kept confidential at all times.

3.1 Password Security

• Do not share your password with anyone — newlucky staff will never ask for your password.
• Use a strong password — a combination of uppercase letters, numbers, and special characters.
• If you believe your account security has been compromised, notify the support team immediately.

3.2 Account Verification

newlucky may request identity verification documents at any time — such as a copy of your national ID card or passport. Withdrawal facilities may be temporarily suspended until verification is complete. This is done for your own protection.

4 Deposits and Withdrawals

newlucky supports the most popular mobile banking and payment methods in Bangladesh to make transactions easy and fast.

4.1 Accepted Payment Methods

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

4.2 Deposit Limits

The minimum deposit amount is ৳100. The maximum deposit limit is determined based on your account tier and verification status.

4.3 Withdrawal Limits and Processing Time

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 1 hour of a successful request being submitted.

4.4 Transaction Cancellation

Once a withdrawal request has been confirmed, it may not be possible to cancel it. newlucky will not be held responsible for processing delays caused by third-party payment gateways.

5 Bonuses and Promotions

newlucky offers various types of bonuses and promotional offers. All such offers carry specific conditions that must be followed.

5.1 Welcome Bonus

New members can receive up to a 120% bonus of up to ৳15,000 on their first deposit. For example, depositing ৳1,000 will add ৳1,200 in bonus funds, giving a total balance of ৳2,200. The wagering requirement for this bonus is 15 times.

5.2 General Bonus Terms

• Each member may claim each promotion only once.
• Bonus funds cannot be withdrawn without meeting the specified wagering requirements.
• After receiving a bonus, the conditions must be fulfilled within the designated time limit.
• Attempting to abuse bonuses through multiple accounts will result in account suspension.
• newlucky reserves the right to modify or cancel any promotion at any time.

5.3 VIP Program

The newlucky VIP program has three tiers. Each tier offers a weekly cashback benefit:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.7%.
• Gold: Weekly cashback of up to 1.0%.

Progression through VIP tiers depends on your gaming activity and engagement with the platform. VIP benefits may be changed at any time at newlucky's discretion.

6 Gameplay and Fair Use

newlucky is committed to maintaining a fair and transparent gaming environment. All games are protected by SSL encryption and fair play is ensured.

6.1 Prohibited Activities

The following activities are strictly prohibited:

• Strategic betting for the purpose of bonus arbitrage or bonus hunting.
• Using any software, bots, or automated methods to play games.
• Colluding with other players.
• Exploiting technical errors on the platform.
• Using the platform for money laundering or illegal transactions.

6.2 Technical Issues

If a technical problem or game error causes an abnormal result, newlucky reserves the right to void that round and refund the wagered amount. In such situations, please contact the support team immediately.

7 Responsible Gaming

newlucky believes that gaming is for entertainment only. We encourage members to play responsibly and are always ready to provide the necessary support.

• Do not place bets beyond your own means.
• Do not treat gaming as a source of income.
• If signs of gaming addiction appear, seek help immediately.
• Contact our support team to set deposit limits.
• Visit our Responsible Gaming page to use the self-exclusion feature.

We strictly prevent minors from gaming. If you become aware that a minor is using this platform, please contact us.

8 Privacy and Data Protection

How your personal data is collected, stored, and used is described in detail in our Privacy Policy. By accepting these Terms, you are also accepting the Privacy Policy.

• Your data will not be sold to third parties.
• All data is kept secure through SSL encryption.
• Information may need to be shared with authorities to meet legal obligations.

9 Account Suspension and Closure

newlucky may suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Providing a false identity or inaccurate information.
• Suspicion of fraudulent or deceptive activity.
• Suspicion of money laundering.
• Extended period of inactivity.

9.1 Voluntary Closure

You may request to close your account at any time. Please ensure you withdraw any remaining funds before closure. Contact our 24/7 live chat for this.

10 Limitation of Liability

newlucky is not liable for the following:

• Any loss caused by internet connection disruption.
• Gaming interruptions caused by issues with your device or software.
• Transaction delays caused by third-party payment gateways.
• Loss resulting from your login credentials falling into someone else's hands.
• Force majeure — natural disasters, war, government restrictions, or similar circumstances.

newlucky's maximum financial liability in any case is limited to the balance held in your account at that time.

11 Changes to Terms

newlucky reserves the right to amend or update these Terms at any time. For significant changes, we will attempt to send a notice to your registered email. However, continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

Visit this page regularly and check the "Last Updated" date.

12 Contact and Support

For any questions or complaints regarding these Terms, please contact our support team. Our support service is available in English seven days a week, twenty-four hours a day.

• 24/7 Live Chat: Get support directly from the website.
• Email: [email protected]

We take every inquiry from you seriously and try to respond in the shortest possible time.